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Enterprise Service Management & CX

Bridging ITSM and CX for a Smarter, Smoother Experience

In today’s competitive landscape, integrating Information Technology Service Management (ITSM) with Customer Experience (CX) is more than just a smart move—it’s essential. ITSM ensures IT services are delivered efficiently and in alignment with business goals, while CX focuses on shaping positive customer perceptions through seamless interactions. When these two disciplines work in harmony, organizations unlock new levels of operational excellence and customer satisfaction.

ITSM provides the structure—incident management, change control, and service delivery—while CX injects the human element, ensuring every touchpoint feels intuitive and personalized. Together, they create a proactive environment where customer needs are anticipated, technology is aligned with expectations, and service disruptions are minimized. This alignment doesn’t just improve service—it builds loyalty, fuels innovation, and drives lasting growth.
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At Dataseti, we’ve been mastering the blend of ITSM and CX for over 20 years. Explore our range of solutions below, and if you have questions—about something new or a tool you’re already using—we’d love to talk shop with you.
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Product Portfolio

  • HaloITSM
  • Freshworks
  • ​​​Zendesk Support Suite​​
  • Ivanti HEAT Classic
  • Ivanti Neurons for ITSM (Ivanti Service Manager)​

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If you have questions, contact us today!  We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.
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Freshworks is a registered trademark of Freshworks, Inc. |  Zendesk is a registered trademark of Zendesk, Inc.  |  Ivanti, and the other Ivanti trademarks used herein are either trademarks or registered trademarks of Ivanti Software, Inc. or its affiliates in the United States and/or other countries.