Freshworks

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Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.  Freshworks is quickly becoming a leader in enterprise service management, and as a preferred partner, we're excited to bring you the full line of products!
 
The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.  

A Sweet Suite That is Frictionless, Simple and Easy.

Customer Engagement Solutions

• Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life. 
• Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
• Freshcaller:  A cloud PBX system to provide a seamless communication channel to customers.

Employee Engagement Solutions

• Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
• Freshteam: A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
• Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place.
• Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context.

Sales & Marketing Solutions

• Freshsales: A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
• Freshmarketer: All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.

About Freshworks

• Headquartered in California with offices in India, UK, Australia, and Europe
• $3.5 billion valuation
• Backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. 
• Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
• Featured in 3 Gartner Magic Quadrants - CRM CEC MQ, SFA MQ, ITSM MQ
• Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others

The Freshworks Platform

Freshworks customer engagement platform includes 12 products, all empowered by an AI engine called “Freddy”

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If you have questions, contact us today!  We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.

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