Dataseti Jet Pack

ELIMINATE INQUIRIES ON OPEN RECORDS

Improve your organization with beautiful and Informative email templates, automated text messaging or voice notifications
for any version of Ivanti service manager, cloud or prem.

Buy 1 module for $795. Buy all 7 for $2,995

Improve Customer Satisfaction Overnight by Eliminating Customer Inquiries!

Did you know that sending organized and informative emails increases customer satisfaction and will immediately improve the relationship between your service desk and the customer? What's the fastest and easiest way to do this? Put on a Dataseti JET Pack!

What is a Dataseti JET Pack?

A Dataseti JET Pack is a set of best practice journaled email templates, used to boost communication within the organization and customer satisfaction for the Ivanti Service Manager ITSM platform. We've spent decades understanding what it takes to unify departments through great communication and making happy customers, so we bring you JET packs to help you get there fast and easy. A JET appears in the body of outbound emails to your organization's users and customers, replacing the plain and boring text found out of the box. Not only do JET Packs enhance emails to all, but sends THE RIGHT information at THE RIGHT time.

Your current email template

A Dataseti JET Pack!

JET Packs do the following

JET Packs are customizable

Provide a best-practice service desk outbound email framework
Create new email actions and triggers that can be tweaked over time by you
Installs in minutes and go live within a day
Have the ability to be upgraded

You choose the header color
You choose the logo
You choose the title (ex. "IT Help Desk", etc.)
All links are updated (self service, email, etc.)

JET Pack Choices

Frequent Questions

Click on the modules below to see JETs in each JET Pack.

Incident - $795

New Incident Notify Customer
New Incident Notify OwnerTeam
New VIP Incident Notify Owner Team
New VIP Incident Notify Owner Team Manager
Cancelled Incident Notify Customer
Cancelled Incident Notify Owner
Assigned Incident Notify Owner
P1 Incident Notify Owner Team
P1 Incident Notify Owner Team Manager
Waiting Incident Notify Customer
Waiting (3rd Party) Incident Notify Customer
1st Resolution Escalation Incident Notify Owner
2nd Resolution Escalation Incident Notify Owner
3rd Resolution Escalation Incident Notify Owner
3rd Resolution Escalation Incident Notify Owner Team
3rd Resolution Escalation Incident Notify Owner Team Manager
Resolved Incident Notify Customer
Closed Incident Notify Customer
Incident Survey Notify Customer

Problem - $795

New Problem Notify Owner Team
Problem Cancelled Notify Owner Team
Problem Resolved Notify Owner Team
Problem Closed Notify Owner

Change - $795

New Change Notify Requester
New Change Notify CAB Team
Denied Change Notify Requester
Cancelled Change Notify Requester
Scheduled Change Notify Requester
Scheduled Change Notify Owner
Scheduled Change Notify CAB Team
Implemented Change Notify Requester
Implemented Change Notify CAB Team
Closed Change Notify Requester
Closed Change Notify Owner

SERVICE REQUEST - $795

New Service Req Notify Customer
New Service Req Notify Owner Team
New VIP Service Req Notify Owner Team
New VIP Service Req Notify Owner Team Manager
Cancelled Service Req Notify Owner
Cancelled Service Req Notify Customer
Assigned Service Req Notify Owner
Waiting Service Req Notify Customer
Waiting (3rd Party) Service Req Notify Customer
Denied Service Req Notify Customer
1st Resolution Escalation Service Req Notify Owner
2nd Resolution Escalation Service Req Notify Owner
3rd Resolution Escalation Service Req Notify Owner
3rd Resolution Escalation Service Req Notify Owner Team
3rd Resolution Escalation Service Req Notify Manager
Fulfilled Service Req Notify Customer
Closed Service Req Notify Customer
Survey Service Req Notify Customer

TASK - $795

New Task Notify Owner Team
P1 Task Notify Owner Team
P1 Task Notify Owner Team Manager
Cancelled Task Notify Owner
Rejected Task Notify Owner
Assigned Task Notify Owner
Completed Task Notify Owner

Approval - $795

Pending Approval Change Notify Requester
Pending Approval Change Notify CAB Team
Approved Change Notify Requester
Approved Change Notify Owner
Needs Approval Service Req Notify Approver
Approval Denied Service Req Notify Owner
Approved Service Req Notify Owner

Knowledge - $795

Knowledge Logged Notify Requester
Knowledge Pending Notify Knowledge Manager
Knowledge Approved Notify Requester
Knowledge Rejected Notify Requester
Knowledge Published Notify Requester

...or buy all for $2,995.

We still use ISM 2013, will this work? Yes
Does it matter if we're in the cloud or premise? No
Will it overwrite any customizations we've made? No
Will this break if we upgrade? No
What happens if it does? Call us and we'll fix it for no charge.
What happens if it doesn't install for whatever reason? You'll get a complete refund.
Can I customize the template? Yes
Can I copy the template? Yes
Can I refer JET Pack to other Ivanti customers? If they buy, we'll credit you 2 free hours.
I'm a Dataseti CIP customer. Can I get this product free? Yes, as long as you commit to a year's worth of CIP (1 year, 4-Quarters or 12-Month periods).

How can I buy?

Option 1: Single JET Pack Purchase a JET Pack for the module you want. If you have additional emails templates that are not out of the box, update those too. Includes up to 2 hours of configuration assistance all for $795.

Option 2: All 7 JET Packs Why buy one JET Pack, when you can get them all for $2,995?

Buy

Contact Us

If you have questions, contact us today! We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.

ELIMINATE INQUIRIES ON OPEN RECORDSImprove your organization with beautiful and Informative email templates, automated text messaging or voice notifications​for any version of Ivanti service manager, cloud or prem.