Bright Pattern

the Best Call Center, Ever.

Have you ever called into a word class product support desk and was blown away with how well your support session was handled? Do you wonder how organizations like this do so well with inbound and outbound calling? Wonder no more. Introducing Bright Pattern, the cloud's best IVR.

Bright Pattern can handle all industries, markets and organizations. It's built-in AI assists customers and agents, ensures QA, and is supported across all digital channels. It's fully compliant with HIPAA, TCPA, GDPR, PCI and many more, to ensure your information stays safe and secure.

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Inbound Voice Calls

Cloud Based
Full Call Control from the Browser
In-Call and Standalone SMS Messaging
Call Transcription
Virtual Queue with Callback
Dropped Call Continuity
Pre-Recorded Message Playback

Ivr and Workflow

Interactive Voice Response
SMS and Email Capabilities
Multiple Built-In Integration for Data Access
Workflow Automation
Restful and Direct DB Access

AI, BOTS and Cognitive Tech

Automated Bot Conversations
Sentiment Analysis
QA Automation
Intelligent Assistance for Agents
Insights for Changes in Customer Behavior

Web Chat

Point and Click Widget
Web Notifications
Proactive Chat
Co-Browsing
Response Timer
Voice and Video Escalation

Contact & Case Management

All Channels with One Conversation
Automatic Contact Population
Conversation Continuity
Customer Communications History at a Glance
Activity History on Contacts
Contact Data Augmentation

Routing

Automatic Call Distributor
Priority Routing
Skills-Based Routing
Same Region Routing
Omnichannel Capacity Management
Personal Routing

Outbound Voice

All Dialing Modes
Accurate Call Progress Analysis
Predictive Dialer
Extensive List Sorting and Filtering
Right Party Contact
Automatic Call Distributor
Optimal Calling Hours
Dynamic Caller ID Assignment

Email Handling

Push and Pull Modes
Automatic Case Creation and Tracking
Service Level Management
Follow Up Queue
Keyword and Sentiment Routing
Built-In Knowledgebase

Messaging Apps

Leveraging Existing App for Rich Chat
Accurate Identification
Recive Clients Location
Bots and AI Assistance
Messenger Hopping
Point and Click Channel Enablement

Reporting & Analytics

Supervisor Real-Time Actionable Dashboards
Drag and Drop Report Builder
Wallboards with Point and Click Customization
Scheduled and Ad-Hoc Reports
Omnichannel Reports
3rd Party Analytics Data Access

Are you ready to turn up your Service Desk?

Contact us today and we'll answer those questions you have about Bright Pattern. We can schedule a demo and show all of the features that matter to you most!