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Bright Pattern

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Bright Pattern

the Best Call Center, Ever.

Have you ever called into a word class product support desk and was blown away with how well your support session was handled?  Do you wonder how organizations like this do so well with inbound and outbound calling?  Wonder no more.  Introducing Bright Pattern, the cloud's best IVR.
Bright Pattern can handle all industries, markets and organizations.  It's built-in AI assists customers and agents, ensures QA, and is supported across all digital channels. It's fully compliant with HIPAA, TCPA, GDPR, PCI and many more, to ensure your information stays safe and secure.
Click here for an overview!
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Inbound Voice Calls

  • Cloud Based
  • Full Call Control from the Browser
  • In-Call and Standalone SMS Messaging
  • Call Transcription
  • Virtual Queue with Callback
  • Dropped Call Continuity
  • Pre-Recorded Message Playback

Ivr and Workflow

  • Interactive Voice Response
  • SMS and Email Capabilities
  • Multiple Built-In Integration for Data Access
  • Workflow Automation
  • Restful and Direct DB Access

AI, BOTS and Cognitive Tech

  • Automated Bot Conversations
  • Sentiment Analysis
  • QA Automation
  • Intelligent Assistance for Agents
  • Insights for Changes in Customer Behavior

Web Chat

  • Point and Click Widget
  • Web Notifications
  • Proactive Chat
  • Co-Browsing
  • Response Timer
  • Voice and Video Escalation

Contact & Case Management

  • All Channels with One Conversation
  • Automatic Contact Population
  • Conversation Continuity
  • Customer Communications History at a Glance
  • Activity History on Contacts
  • Contact Data Augmentation

Routing

  • Automatic Call Distributor
  • Priority Routing
  • Skills-Based Routing
  • Same Region Routing
  • Omnichannel Capacity Management
  • Personal Routing

Outbound Voice

  • All Dialing Modes
  • Accurate Call Progress Analysis
  • Predictive Dialer
  • Extensive List Sorting and Filtering
  • Right Party Contact
  • Automatic Call Distributor
  • Optimal Calling Hours
  • ​Dynamic Caller ID Assignment

Email Handling

  • Push and Pull Modes
  • Automatic Case Creation and Tracking
  • Service Level Management
  • Follow Up Queue
  • Keyword and Sentiment Routing
  • Built-In Knowledgebase

Messaging Apps

  • Leveraging Existing App for Rich Chat
  • Accurate Identification
  • Recive Clients Location
  • Bots and AI Assistance
  • Messenger Hopping
  • Point and Click Channel Enablement

Reporting & Analytics

  • Supervisor Real-Time Actionable Dashboards
  • Drag and Drop Report Builder
  • Wallboards with Point and Click Customization
  • Scheduled and Ad-Hoc Reports
  • Omnichannel Reports
  • 3rd Party Analytics Data Access

Are you ready to turn up your Service Desk?

Contact us today and we'll answer those questions you have about Bright Pattern.  We can schedule a demo and show all of the features that matter to you most!

Contact Us

If you have questions, contact us today!  We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.
Contact Us

Dataseti LLC, Copyright © 2023 All Rights Reserved. |  512-298-3535 | info@dataseti.com | 1710 S Padre Island Dr, Corpus Christi, TX 78416
Freshworks is a registered trademark of Freshworks, Inc. |  Zendesk is a registered trademark of Zendesk, Inc.  |  Ivanti, and the other Ivanti trademarks used herein are either trademarks or registered trademarks of Ivanti Software, Inc. or its affiliates in the United States and/or other countries.