Everyone's GO-To for
Freshworks Implementations
​
Service Management and Customer Satisfaction since 2001.  
​Book a Free Hour with Us to see if we can help!


Modern ITSM & CX Consulting
​That Actually DeliverS

At Dataseti, we don’t just support help desks--we transform service operations into high-performing, customer-focused engines. As an IT Service Management (ITSM) and Customer Experience (CX) consulting firm, we bring decades of real-world expertise to every engagement.  Whether you’re trying to optimize internal IT processes, modernize your help desk, or elevate customer support, our team lives and breathes industry-leading service management practices.

Bottom line: We focus on quality, deep custom needs, rather than quick, cookie-cutter gigs.

Your Experts in Modern Help Desk Platforms We implement, support, and optimize today’s top platforms, giving organizations enterprise-level capabilities--without enterprise-level cost:
  • Freshservice
  • Freshdesk
  • HaloITSM
  • Halo PSA
  • Zendesk Suite
Upgrading from a legacy or outdated ticketing tool? We’ll help you migrate safely, smoothly, and with confidence, ensuring you get a scalable, intuitive, cost-effective solution that grows with your business.

Real Guidance. Real Strategy. Real Results. Not sure where to start? Our consultants help organizations:
  • Streamline IT operations
  • Improve service maturity
  • Enhance customer and employee experience
  • Boost visibility with dashboards, analytics, and automation
  • Reduce costs by consolidating tools and optimizing workflows
Wherever you are today, we’ll guide you toward a more efficient, modern, and predictable operation.

Real Experts Who Care About Your Success
Our team includes top-tier ITSM consultants, architects, engineers, and developers—people who genuinely care about doing things the right way. If something isn’t right during an implementation, we fix it at no cost. Because exceptional service management isn’t just software…. It’s a commitment to your success.

Ready to Modernize Your Service Desk?
Let’s transform your ITSM or CX environment with a partner who knows the platforms, understands the process, and cares about the outcome.  ​Dataseti — Service Management Done Right.

Industry-Leading ​Software

No one knows ITSM & CX like Dataseti.
A smart and modular platform for organizations of all sizes that handle anything from Sales to Customer Experience, Helpdesk to full ITIL compliant Enterprise Service Management and Asset Management.

FreshService

A top-rated platform ready to handle every department within your organization.

FreshDesk

Increase your Net Promoter Score virtually overnight with the world's most powerful customer service help desk.

FreshChat

Cut your agent cost in half with AI-powered chat that communicates like a human to deflects issues.

FreshSales

World-class CRM and sales software more powerful and easier to use than any other sales platform.
A powerful, all-in-one solution that combines IT Service Management (ITSM), Professional Services Automation (PSA), and Customer Relationship Management (CRM) into a single, cohesive ecosystem—designed to help organizations streamline internal operations, deliver exceptional customer experiences, and drive digital transformation. 

HALOITSM

The most powerful and robust Enterprise Service Management platform we offer.

HALOPSA

HALOITSM, but made for MSP's and other service-oriented organizations.

HaloCRM

An AI-powered, omnichannel customer relationship management platform that unifies sales, marketing, and support to deliver seamless, automated customer experiences across all communication channels.
A simple but not simplistic omni channel platform, purely dedicated to customers who need best of breed CX and Sales software.

Zendesk Support Suite

Support more brands of consumers with  Zendesk Support Suite.

Zendesk Sales Suite

Automatic lead enrichment leads to more closed deals with Zendesk Sell.

Bright Pattern Voice & IVR

Automate the world of inbound and outbound voice, and integrate with your favorite software with award-winning cloud software.

Dataseti Asset Manager

Track assets, their purchase vehicle and vendors from cradle to grave, and integrate with any platform for a seamless experience.  Check out our 15 minute demo!

Dataseti Stockroom 360

Keep items in stock with automatic notifications.  Manage your inventory and integrate with your service desk. Check out our 8 minute demo!

Dataseti JET Pack

Reduce inquiries into your Helpdesk and increase customer satisfaction.

Ivanti Professional Services

25+ years and master certified to implement, configure and constantly improve Ivanti ESM.  

Expert ​Services

Our Pro Services team will do it again for free if you aren't happy.

Help Desk & CX Process Consulting

Our advisory services can target and provide a comprehensive roadmap of best practice IT Service Management and CX strategies that will help you build a better foundation for your organization.  

Professional Services

Our Helpdesk, ITIL, ITAM & CX certified consultants are experts in Freshworks, Zendesk & Ivanti products, and can scope your needs to help you maximize and achieve your goals.

MANAGED SERVICES

Save on full time employee expenses and let us handle your daily or weekly ITXM or CS/CX admin needs.

Continuous Improvement

Designed to take the worry out of improving your IT service desk, our ITIL certified consultants will help you improve your systems at every level of IT maturity.

SQL Server Data and Reporting

Building award-winning reports that can report data located on prem or in the cloud with Microsoft's SSRS.  

Data Integration

Need to automate your data?  We got you!

App Development

Build solutions from scratch, exactly the way you want.
STAT Ticket

Dataseti engineers came to the rescue with less than 24hrs notice and resolved our issue. In the process the engineer took the time to explain and teach us about the software at a low level. They know more about the service desk software we use than the vendor does.
City of Coral Gables
THE TEAM IS GREAT AND ALWAYS ATTENTIVE TO OUR NEEDS.
American Bankers Association
Everyone I have worked with has been wonderful. I currently work with Chris and he is a superstar!
Heritage Healthcare
Dataseti has been great to work with - always has or finds a solution to our project needs. Our ITSM environment has been made a lot more functional and to our specification with Dataseti's guidance. 
San Antonio ISD
IVE BEEN WORKING WITH CHRIS MOSTLY AND HIS UNDERSTANDING OF THE ENVIRONMENT HELPS US MOVE QUICKLY THROUGH THE WORK AND BESTS UTILIZES THE HOURS WE SPEND ON A WORK SESSION. IN THIS PANDEMIC TIME IS OF THE ESSENCE SO BEING ABLE TO MAXIMIZE TIME IS GREAT.
EVAN L.
OUR ITSM ENVIRONMENT HAS BEEN MADE A LOT MORE FUNCTIONAL AND TO OUR SPECIFICATION WITH DATASETI'S GUIDANCE.
​Service Corporation International
I see no other way your organization can improve. You all are the best I've ever worked with. Krystina and Mark are the best in the business.
Northern Tool & Equipment
Our experience so far with Dataseti has been amazing. The support we have gotten from Randall and Krystina has been fantastic. We are so happy we found you and look forward to continuing to work on improving this tool over time. Thanks

what makes us so special?

Clients Love Us

Dataseti serves a countless number of clients, truly satisfied and happy with how we have guided them over the last 20+ years of relationships with our Do it Again for Free guarantee.

Partners Trust Us

Dataseti has solid relationships with many partners!  They rely on us to promote and sell their products and services.  We also provide reliable subcontracting services to complete projects on time and budget.

Experts Make Us

Our team consists of PM's, Consultants, Architects, Developers, Operations, Accountants, Sales, and Customer Care specialists who care about Dataseti but more importantly, care most about you.

Contact Us

If you have questions, or what to meet anyone here, contact us today!
Dataseti LLC, Copyright © 2025 All Rights Reserved. |  512-298-3535 | [email protected] | P.O. Box 133, Bullard, TX 75757
Freshworks is a registered trademark of Freshworks, Inc. |  Zendesk is a registered trademark of Zendesk, Inc.  |  Ivanti is a registered trademark of Ivanti Software, Inc.