Managed Services

Introducing Managed Services by Dataseti

Managed Services by Dataseti is ideal for organizations looking for a way to maintain and continuously improve their support center and supported solutions. It provides access to the expertise of a certified consultant or group of experts and the consistency of regularly scheduled work on your system, without the overhead of a full-time administrator. This program offers flexibility to meet individual organizations’ needs and budget.

Being Cost Conscious is critical

How much does an FTE cost you? $100K? $120K? More? How much experience does this person have? If you worry about turnover, pay, experience - whatever, Managed Services by Dataseti is your answer to saving money, time and headache around an FTE. Why deal with employee costs when you can have a team of experienced experts to handle your needs?

Managed Services is designed to take away the burden of finding and keeping an expert in your IT product and investment, and the expense of a full-time employee. Salary, taxes, insurance, benefits - it all adds up. Instead we promise to have a person available to you at all times, someone you can count on when you need to keep your investment going, for much less than a full-time employee.

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What managed services can do

Never worry about staffing the right resource for your current investment. We can be your easy button to ensuring you protect that software investment by doing the following:

Regularly scheduled service dates for convenient resource planning
Annual System Assessment to review status and direction of the supported system
Monthly scheduled meetings to review status and direction of the system
Supported system administration and improvement services whenever you need it
Lightning-fast support and handheld escalations with the software manufacturer
Designated consultant assigned to your organization
Discount on regular contracts
Unused hours roll over into next term

The years Go Fast

Our managed services renew and billed up front yearly. Once you're on, we take care of everything, including being your advocate when needing attention from the software manufacturer. Got a major software issue? No worries - we know with whom to escalate, pronto.

Never Lose Time

Unlike all other managed services plans from other vendors, Managed Services by Dataseti never let you lose hours. If you approach the end of your term with unused hours, they roll over into the next term!

Our payroll, your resource

With Dataseti's managed services, you'll always have peace of mind that we'll be there for you. Just reach out to us and we'll be available within the hour to take care of you and your software product.

Is Managed Services Right For You?

We want to know more about you. Is managed services right for your organization? If so, we'll determine which plan you'll need, and assess your environment to determine which Dataseti product expert is best for you. Budget is important, however take into consideration salary, taxes, insurance, sick pay, benefits, vacation to help determine what makes the most sense for you.

Stay on top, weekly

Once you're on as a managed services customer, you'll receive a weekly status report, giving you full transparency on work done, and how much time you have remaining in the term. We don't like hiding behind hours you purchase.

Additional details

Managed Services is billed in full, and renews yearly unless cancelled at least the number of days matching the NET Term, in advance of the next renewal date. Hours remaining in the term will be lost if contract is cancelled for any reason. Client will be billed remaining balance, if any, if term is cancelled early.

All work will be done during normal business hours of M-F 8-5. Any work scheduled outside of the assigned consultant's normal business hours require pre-approval from the consultant, calculated at a 1.5x rate for weekends and 2x rate for holidays. Dataseti advisory consulting & business process consulting will be calculated at 1.5x the rate.