Managed Services

Managed Services by Dataseti

Most companies hire FTE's with the hopes of lowering their cost, while overspending and extending benefits, paying taxes and insurance for good talent. Unfortunately, FTE's worth their weight are hard to keep. The reality is, with a product like Ivanti Service Manager or Zendesk, a full time admin or much less a team, is not required to maintain the product or even carry out daily tasks, unless you're an enterprise organization.

Being Cost Conscious is critical

How much does an FTE cost you? $80K? $100K? More? How much experience does this person have? 20 years? 5 years? Less? If you worry about turnover, pay, experience - whatever, Managed Services by Dataseti is your answer to saving the cost, time and headache around an FTE. Why deal with employee costs when you can have a team of experienced experts to handle your needs?

What managed services can do

Managed Services by Dataseti allows you to never worry about staffing the right resource for your current investment. With support for the Ivanti or Zendesk software, we can be your easy button to ensuring you protect that software investment by doing the following:

Regularly scheduled service dates for convenient resource planning
Annual System Assessment to review status and direction of the supported system
Monthly scheduled meetings to review status and direction of the system
Supported system administration and improvement services whenever you need it
Lightning-fast support and handheld escalations with the software manufacturer
Designated consultant assigned to your organization
Discount on regular contracts
Unused hours roll over into next term

The years Go Fast

Our managed services renew yearly and billed monthly. Once you're on, we take care of everything, including being your advocate when needing attention from the software manufacturer. Got a major software issue? No worries - we know with whom to escalate, pronto.

Never Lose Time

Unlike all other managed services plans from other vendors, Managed Services by Dataseti never let you lose hours. If you approach the end of your term with unused hours, they roll over into the next term!

Our payroll, your resource

With Dataseti's managed services, you'll always have peace of mind that we'll be there for you. Just reach out to us and we'll be available within the hour to take care of you and your software product.

Is Managed Services Right For You?

We want to know more about you. Is managed services right for your organization? If so, we'll determine which plan you'll need, and assess your environment to determine which Dataseti product expert is best for you. Budget is important, however take into consideration salary, taxes, insurance, sick pay, benefits, vacation to help determine what makes the most sense for you.

Stay on top, weekly

Once you're on as a managed services customer, you'll receive a weekly status report every Monday morning at 9am central time, giving you full transparency as to what work has been done, and how much time you have remaining in the term. We don't like hiding behind hours you purchase.