"Your JET Packs have improved communication within IT and our customers, and my CIO loves it."
- John A.
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Improve Customer Satisfaction Overnight with Best Practice Notifications. |
Did you know that sending organized and informative emails increases customer satisfaction and will immediately improve the relationship between your service desk and the customer? What's the fastest and easiest way to do this? Put on a Dataseti JET Pack!
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What is a Dataseti JET Pack? |
A Dataseti JET Pack is a set of best practice journaled email templates, used to boost communication within the organization and customer satisfaction for the Ivanti Service Manager ITSM platform. We've spent decades understanding what it takes to unify departments through great communication and making happy customers, so we bring you JET packs to help you get there fast and easy. A JET appears in the body of outbound emails to your organization's users and customers, replacing the plain and boring text found out of the box. Not only do JET Packs enhance emails to all, but sends THE RIGHT information at THE RIGHT time.
Your current email template |
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A Dataseti JET Pack! |
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JET Packs do the following |
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When you buy a JET Pack |
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JETs in each JET Pack |
Click on the modules (blue bars) below to see JETs in each JET Pack.
Incident
- New Incident Notify Customer
- New Incident Notify OwnerTeam
- New VIP Incident Notify Owner Team
- New VIP Incident Notify Owner Team Manager
- Cancelled Incident Notify Customer
- Cancelled Incident Notify Owner
- Assigned Incident Notify Owner
- P1 Incident Notify Owner Team
- P1 Incident Notify Owner Team Manager
- Waiting Incident Notify Customer
- Waiting (3rd Party) Incident Notify Customer
- 1st Resolution Escalation Incident Notify Owner
- 2nd Resolution Escalation Incident Notify Owner
- 3rd Resolution Escalation Incident Notify Owner
- 3rd Resolution Escalation Incident Notify Owner Team
- 3rd Resolution Escalation Incident Notify Owner Team Manager
- Resolved Incident Notify Customer
- Closed Incident Notify Customer
- Incident Survey Notify Customer
Problem
- New Problem Notify Owner Team
- Problem Cancelled Notify Owner Team
- Problem Resolved Notify Owner Team
- Problem Closed Notify Owner
Change
- New Change Notify Requester
- New Change Notify CAB Team
- Denied Change Notify Requester
- Cancelled Change Notify Requester
- Scheduled Change Notify Requester
- Scheduled Change Notify Owner
- Scheduled Change Notify CAB Team
- Implemented Change Notify Requester
- Implemented Change Notify CAB Team
- Closed Change Notify Requester
- Closed Change Notify Owner
SERVICE REQUEST
- New Service Req Notify Customer
- New Service Req Notify Owner Team
- New VIP Service Req Notify Owner Team
- New VIP Service Req Notify Owner Team Manager
- Cancelled Service Req Notify Owner
- Cancelled Service Req Notify Customer
- Assigned Service Req Notify Owner
- Waiting Service Req Notify Customer
- Waiting (3rd Party) Service Req Notify Customer
- Denied Service Req Notify Customer
- 1st Resolution Escalation Service Req Notify Owner
- 2nd Resolution Escalation Service Req Notify Owner
- 3rd Resolution Escalation Service Req Notify Owner
- 3rd Resolution Escalation Service Req Notify Owner Team
- 3rd Resolution Escalation Service Req Notify Manager
- Fulfilled Service Req Notify Customer
- Closed Service Req Notify Customer
- Survey Service Req Notify Customer
TASK
- New Task Notify Owner Team
- P1 Task Notify Owner Team
- P1 Task Notify Owner Team Manager
- Cancelled Task Notify Owner
- Rejected Task Notify Owner
- Assigned Task Notify Owner
- Completed Task Notify Owner
Approval
- Pending Approval Change Notify Requester
- Pending Approval Change Notify CAB Team
- Approved Change Notify Requester
- Approved Change Notify Owner
- Needs Approval Service Req Notify Approver
- Approval Denied Service Req Notify Owner
- Approved Service Req Notify Owner
Knowledge
- Knowledge Logged Notify Requester
- Knowledge Pending Notify Knowledge Manager
- Knowledge Approved Notify Requester
- Knowledge Rejected Notify Requester
- Knowledge Published Notify Requester
Option 1: Best Practice JET Pack Purchase a JET Pack for the module you want. If you have additional emails templates that are not out of the box, update those too. Includes up to 4 hours of configuration assistance.
Option 2: Custom JET Pack This JET Pack is for those special notifications or workflows you want to improve. Includes up to 10 hours of configuration assistance.
Option 3: Your own Custom JET Pack Design Like option 2, but you give us template design. Instead of spending days or months perfecting one single template, let us JET it! We will build a fresh template for 10 unique, one of a kind JETs. Includes up to 10 hours of configuration assistance.
Option 4: Get a JET Ton You may have hundreds of custom email templates you want to improve. We can meet with you, scope the project and give you a customized quote. Like the options above, you'll get the power of our certified ITIL and ITSM experts, and the peace of mind found only in our JET tech and experience.
Option 2: Custom JET Pack This JET Pack is for those special notifications or workflows you want to improve. Includes up to 10 hours of configuration assistance.
Option 3: Your own Custom JET Pack Design Like option 2, but you give us template design. Instead of spending days or months perfecting one single template, let us JET it! We will build a fresh template for 10 unique, one of a kind JETs. Includes up to 10 hours of configuration assistance.
Option 4: Get a JET Ton You may have hundreds of custom email templates you want to improve. We can meet with you, scope the project and give you a customized quote. Like the options above, you'll get the power of our certified ITIL and ITSM experts, and the peace of mind found only in our JET tech and experience.