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FreshService

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Freshservice is a cloud-based IT service management (ITSM) software that helps organizations manage their IT operations and support services. It provides a range of tools and features for incident management, problem management, change management, asset management and more. The platform is designed to streamline the IT service desk and provide a more efficient and effective support experience for both IT teams and end-users. Freshservice offers a user-friendly interface, customizable workflows, and integration with a variety of third-party tools, making it a popular choice for organizations of all sizes.

IT Service Management without the Fluff

There are several benefits to using Freshservice as your IT service management solution, including:
  • Streamlined IT support: Freshservice provides a centralized platform for managing IT support requests, incidents, and problems, making it easier to track and resolve issues in a timely manner.
  • Improved efficiency: The platform's automation features and customizable workflows help IT teams work more efficiently and reduce manual effort.
  • Better collaboration: Freshservice enables IT teams to collaborate and communicate more effectively, with features such as shared comment threads, real-time updates, and integration with popular collaboration tools like Slack.
  • Increased visibility: Freshservice provides real-time reporting and analytics, giving IT teams a comprehensive view of their operations and allowing them to make data-driven decisions.
  • Enhanced user experience: Freshservice offers a user-friendly interface and self-service portal, providing end-users with a simple and intuitive way to submit support requests and track their status.
  • Customization options: The platform is highly customizable, allowing organizations to tailor it to their specific needs and workflows.
  • Scalability: Freshservice is a cloud-based solution, making it easy to scale up or down as needed to meet changing business requirements.

Get Your Own 21-Day Instance Of Freshservice, In Minutes.

The Freshworks Platform

Freshworks customer engagement platform includes 12 products, all empowered by an AI engine called “Freddy”
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If you have questions, contact us today!  We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.
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Freshworks is a registered trademark of Freshworks, Inc. |  Zendesk is a registered trademark of Zendesk, Inc.  |  Ivanti, and the other Ivanti trademarks used herein are either trademarks or registered trademarks of Ivanti Software, Inc. or its affiliates in the United States and/or other countries.