FreshService

Freshservice is a cloud-based IT service management (ITSM) software that helps organizations manage their IT operations and support services. It provides a range of tools and features for incident management, problem management, change management, asset management and more. The platform is designed to streamline the IT service desk and provide a more efficient and effective support experience for both IT teams and end-users. Freshservice offers a user-friendly interface, customizable workflows, and integration with a variety of third-party tools, making it a popular choice for organizations of all sizes.

IT Service Management without the Fluff

There are several benefits to using Freshservice as your IT service management solution, including:
  • AI from the Get-Go: Unlike all other ITSM products on the market, Freshservice built AI into its framework.  In other words, it's not a bolt-on technology.  Whether you want to support end users or give agents advanced, predictive direction based on what's happening that day, Freshservice's AI is something truly to see in action! 
  • Streamlined IT support: Freshservice provides a centralized platform for managing IT support requests, incidents, and problems, making it easier to track and resolve issues in a timely manner.
  • Improved efficiency: The platform's automation features and customizable workflows help IT teams work more efficiently and reduce manual effort.
  • Better collaboration: Freshservice enables IT teams to collaborate and communicate more effectively, with features such as shared comment threads, real-time updates, and integration with popular collaboration tools like Slack.
  • Increased visibility: Freshservice provides real-time reporting and analytics, giving IT teams a comprehensive view of their operations and allowing them to make data-driven decisions.
  • Enhanced user experience: Freshservice offers a user-friendly interface and self-service portal, providing end-users with a simple and intuitive way to submit support requests and track their status.
  • Customization options: The platform is highly customizable, allowing organizations to tailor it to their specific needs and workflows.
  • Scalability: Freshservice is a cloud-based solution, making it easy to scale up or down as needed to meet changing business requirements.

We Got the Apps

We know Freshservice so well, that we have apps in the Marketplace!
  • Autoclose Children: Save up to 5 minutes per child ticket with this lifesaver.  Auto Close Children will automatically copy whatever you want from parent tickets over to its children and then close them out, when you close the parent!
  • UPS, FedEx & USPS Tracker: Stay inside Freshservice while tracking that IT asset to your end user!  Automatically link the tracking number to the ticket however you want, and then let our app do the rest!
  • Custom App Dev: We'll build any app you need to help you save time.  We do it fast, too!

Get Your Own 14 Day Instance Of Freshservice, In Minutes.

The Freshworks Platform

Freshworks customer engagement platform includes 12 products, all empowered by an AI engine called “Freddy”

Contact Us

If you have questions, contact us today!  We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.
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Freshworks is a registered trademark of Freshworks, Inc. |  Zendesk is a registered trademark of Zendesk, Inc.  |  Ivanti, and the other Ivanti trademarks used herein are either trademarks or registered trademarks of Ivanti Software, Inc. or its affiliates in the United States and/or other countries.