Careers
Good People Make A Great TeamDataseti is always looking for good people who strive for excellence, have integrity, are leaders, loyal, respectful, and serve selflessly. Having experience is necessary, but not the only reason why we want you. Do you have what it takes to make us better? Other reasons to love DatasetiDataseti gives you the opportunity to earn more if you have that drive. We start with our obsession about the customer, and use that energy to create the best possible outcome for them. We believe that this laser-like focus for them make up who we are. If you love customers like we do, you'll fit right in.
Dataseti looks at your abilities and potential, not so much where you been, good or bad. We're like a bus, and if there's a seat on the bus and you fit, that seat is yours! We want to see you succeed here, and every opportunity to do so will be given. |
|
Current Opportunities
Click the job title below to learn more about details and requirements.
Freshworks Consultant
APPLY HERE
Position Type: Salary
Bonus Option: Yes
Experience Level: Experienced
Education Level: Bachelor's Degree Preferred
Travel Percentage: Little to None
Reports To: Manager of Professional Services
As a member of our services organization, the Freshworks Consultant implements solutions leveraging the Freshworks platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The Freshworks Consultant will work in a team setting on various projects and take the customer’s requirements/stories and build them on the Freshworks platform. They have an understanding of the various Freshworks Products (Freshservice, Freshdesk, Freshchat, Freshsales, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.
Key Responsibilities
Position Type: Salary
Bonus Option: Yes
Experience Level: Experienced
Education Level: Bachelor's Degree Preferred
Travel Percentage: Little to None
Reports To: Manager of Professional Services
As a member of our services organization, the Freshworks Consultant implements solutions leveraging the Freshworks platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The Freshworks Consultant will work in a team setting on various projects and take the customer’s requirements/stories and build them on the Freshworks platform. They have an understanding of the various Freshworks Products (Freshservice, Freshdesk, Freshchat, Freshsales, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.
Key Responsibilities
- Demonstrate being personable, adaptive, thoughtful and honest
- Basic understanding of the full stack of Web technologies and web services
- Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Attend, participate, and occasionally lead meetings
- May be required to demo builds to customers
- Assist with user acceptance testing
- Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
- Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
- Required to track all time entries throughout the day
- Provide mentorship and guidance to other members of the team
- Other duties and responsibilities as assigned
- 2+ years working on the Freshworks platform
- Proven experience in two additional product lines outside of ITSM
- Knowledge of ITIL; Foundation level preferred
- Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- Experience with technical components such as SQL, LDAP, VPN, SSL, SAML/SSO and other such technologies
- Experience implementing systems using the Agile/Scrum methodology
- Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
- Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Strong ownership, accountability, and attention to detail in all work efforts
- Maturity, professionalism, and good judgment; ability to excel with minimum supervision
- Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
- Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
- You've been a consultant for more than 2 years
- You know the Freshworks community
- You know a number of Freshworks customers
- You can suggest solutions for customers
Zendesk Consultant
APPLY HERE
Position Type: Salary
Bonus Option: Yes
Experience Level: Experienced
Education Level: Bachelor's Degree Preferred
Travel Percentage: Little to None
Reports To: Manager of Professional Services
Position Description:
Do you know Zendesk and are you passionate about helping people? If so, this position might yours! Dataseti is in the active pursuit of someone who's either a certified Zendesk admin or a current Zendesk consultant looking to be part of a team that takes care of each other, and loves its customers.
As a Zendesk Consultant of our professional services organization, you would implement solutions leveraging Zendesk that are elegant, intuitive, and easy, allowing our customers to extend and customize the functionality to meet their specific business needs. You will work in a team setting on various projects all from your home office by taking our customer’s requirements/stories and build them into Zendesk. You will need to have a strong understanding of the various Zendesk products providing best practices for your customer.
Key Responsibilities
Position Type: Salary
Bonus Option: Yes
Experience Level: Experienced
Education Level: Bachelor's Degree Preferred
Travel Percentage: Little to None
Reports To: Manager of Professional Services
Position Description:
Do you know Zendesk and are you passionate about helping people? If so, this position might yours! Dataseti is in the active pursuit of someone who's either a certified Zendesk admin or a current Zendesk consultant looking to be part of a team that takes care of each other, and loves its customers.
As a Zendesk Consultant of our professional services organization, you would implement solutions leveraging Zendesk that are elegant, intuitive, and easy, allowing our customers to extend and customize the functionality to meet their specific business needs. You will work in a team setting on various projects all from your home office by taking our customer’s requirements/stories and build them into Zendesk. You will need to have a strong understanding of the various Zendesk products providing best practices for your customer.
Key Responsibilities
- Demonstrate being personable, adaptive, thoughtful and honest
- Good understanding of web technologies, web services.
- Translate customer's needs and mock-ups into fully functional features
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Attend, participate, and often lead meetings
- Provide demos of Zendesk to prospective customers
- Assist with user acceptance testing
- Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
- Contribute to the continual improvement of delivery services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
- Required to track all time entries throughout the day
- Provide mentorship and guidance to other members of the team
- Other relative duties and responsibilities as assigned
- 2+ years working with Zendesk products
- Proven experience in two additional product lines outside of Zendesk
- Knowledge of customer service and ITIL Foundation level preferred
- Experience with technical components such as SQL, LDAP, VPN, SSL, SAML/SSO and other such technologies
- Experience implementing systems using the Waterfall or Agile/Scrum methodology
- Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
- Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Strong ownership, accountability, and attention to detail in all work efforts
- Maturity, professionalism, and good judgment; ability to excel with minimum supervision
- Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
- Associate Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
- You've been a consultant for more than 2 years
- You know the Zendesk community
- You know a number of Zendesk customers
- You can suggest new ideas and solutions to customers
- Profit sharing based on your project time goals!
- Health, Vision & Dental
- Unlimited Paid Time Off - As long as you take care of business!
- Training and Certification Reimbursements
Account Executive - ITSM & CX Software Sales
APPLY HERE
Position: Account Executive - ITSM & CX Software Sales
Position Type: Salary
Bonus Option: Yes
Experience Level: Experienced
Education Level: Associates Degree
Travel Percentage: Little to None
Reports To: CEO
Dataseti is an IT service management and customer experience solutions provider, specializing in license sales, implementation, and support of Freshworks, Zendesk and our own products. We are dedicated to helping organizations optimize their IT processes, enhance customer satisfaction, and drive business growth. With our expertise in ITxM and CX software, we empower businesses to reach their full potential through seamless digital experiences.
We are currently looking for a motivated and experienced Account Executive to join our team. The successful candidate will be responsible for managing new prospects, closing deals, and ensuring the happiness of existing customers. A strong understanding of Freshworks and Zendesk products is highly recommended for this role, and experience selling Ivanti products is a plus.
As an Account Executive, you will have complete freedom to sell the products we provide and support in North America. The expectation will be to close a specific dollar amount from gross profit per quarter to earn your draw, then anything over that will be considered as commission, depending on the commission plan agreed.
Key Responsibilities:
Qualifications:
What We Offer:
If you are a driven and experienced Account Executive with a passion for ITSM and CX software sales, we would love to hear from you. Apply now to become a part of the Dataseti team and contribute to our mission of delivering exceptional IT service management and customer experience solutions.
To apply, please submit your resume and a brief cover letter detailing your interest and qualifications for the role.
You'll have an advantage if:
Position: Account Executive - ITSM & CX Software Sales
Position Type: Salary
Bonus Option: Yes
Experience Level: Experienced
Education Level: Associates Degree
Travel Percentage: Little to None
Reports To: CEO
Dataseti is an IT service management and customer experience solutions provider, specializing in license sales, implementation, and support of Freshworks, Zendesk and our own products. We are dedicated to helping organizations optimize their IT processes, enhance customer satisfaction, and drive business growth. With our expertise in ITxM and CX software, we empower businesses to reach their full potential through seamless digital experiences.
We are currently looking for a motivated and experienced Account Executive to join our team. The successful candidate will be responsible for managing new prospects, closing deals, and ensuring the happiness of existing customers. A strong understanding of Freshworks and Zendesk products is highly recommended for this role, and experience selling Ivanti products is a plus.
As an Account Executive, you will have complete freedom to sell the products we provide and support in North America. The expectation will be to close a specific dollar amount from gross profit per quarter to earn your draw, then anything over that will be considered as commission, depending on the commission plan agreed.
Key Responsibilities:
- Develop and maintain a deep understanding of Freshworks and Zendesk products, their features, and their value propositions.
- Manage the complete sales cycle, including prospecting, lead generation, qualification, proposal, negotiation, and closing deals.
- Collaborate with the assigned Business Development Representative to develop a strong pipeline of qualified leads.
- Conduct engaging product demos, showcasing the capabilities and benefits of our software solutions to potential clients.
- Cultivate and maintain relationships with new and existing clients, identifying opportunities to upsell or cross-sell products and services.
- Ensure customer satisfaction by addressing client concerns, providing product support, and resolving any issues in a timely manner by collaborating with Professional Services when needed.
- Meet or exceed sales targets, consistently contributing to the company's growth and revenue goals.
- Keep up-to-date with industry trends, market insights, and competitors to maintain a competitive edge.
- Collaborate with internal teams, including marketing, support, and product development, to provide feedback and improve the overall customer experience.
- Be detail-oriented on every task that is executed.
Qualifications:
- Bachelor's degree in business, marketing, or a related field is preferred.
- Proven experience in ITSM and CX software sales, preferably with Freshworks and Zendesk products.
- Strong interpersonal and communication skills, with the ability to build relationships and effectively present to diverse audiences.
- Demonstrated success in meeting or exceeding sales targets.
- Excellent problem-solving skills and the ability to adapt to a fast-paced, dynamic work environment.
- Knowledge of CRM tools and other sales enablement technologies.
- A self-motivated and results-driven mindset, with the ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package, including health, dental, and vision insurance.
- Generous vacation and paid time off policy.
- Opportunity for professional growth and advancement within a rapidly growing organization.
- A family-style work environment
- Ongoing training and development opportunities.
If you are a driven and experienced Account Executive with a passion for ITSM and CX software sales, we would love to hear from you. Apply now to become a part of the Dataseti team and contribute to our mission of delivering exceptional IT service management and customer experience solutions.
To apply, please submit your resume and a brief cover letter detailing your interest and qualifications for the role.
You'll have an advantage if:
- You've been a consultant for more than 2 years
- You know the Ivanti and or Zendesk community
- You know a number of Ivanti or Zendesk customers
- Bring a list of potential leads to hit the ground running