Introducing Ivanti Service Manager
Ivanti Service Manager is a fully ITIL compliant, enterprise-class service management solution. As a platform, there is no limit, and best of all, your customizations continue to function as the product is upgraded for years to come.
Know No Boundaries.
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Imagine 95% and higher customer satisfaction. Imagine automating everything your enterprise does. Ivanti Service Manager is your answer.
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Why Ivanti Service Manager?
Dataseti is an expert in the service management industry, holding an average of 18 years of experience between it's employees. We've used, worked with, consulted and implemented all service management products including ServiceNow, BMC, Cherwell, Landesk, CA Technologies and HPE, and we truly believe that Ivanti Service Manager provides the best value, functionality and flexibility of them all. Why?
- Ivanti SM is available in both cloud and premise.
- Ivanti SM is a platform in which anything can be built.
- Ivanti SM can automate all department needs, not just IT.
- Ivanti SM licenses cost far less than the leading solution.
- Ivanti SM requires half the time to implement than the leading solution.
Your Customers will Love You.
Ivanti Service Manager's Self Service Portal can't get any more beautiful. With clean lines and easy to identify sections, your self service users will love going there to request services or report problems.
Build Anything.
Ivanti Service Manager is modular, and there's no limit on what department can use Ivanti Service Manager. Extend service management to all your functional departments!
Provide Services Based On Who.
Out of the box, Ivanti Service Manager provides over 75 incident and request offerings which also allow you to control access. Do you have a special service request offering? You can rapidly deploy your own in a matter of days, instead of weeks or months. How cool is that?
Reach for the Sky.
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Don't let costly engagements keep your organization pinned down. Ivanti Service Manager lets you get started quickly so that you spend less time down in the valley and more time on the mountaintops.
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Make Approving Stuff, Easy.
Ivanti Service Manager allows you to request approval from anyone, anytime, and on any record within the entire platform. When a request for an approval is made, an email can go to a single user or a group. Then from there, an approval can happen if one person approves, a certain percentage (or number) approves, or even deny if any one, percentage, or number of people deny. Imagine the possibilities.
Accessible.
Ivanti Service Manager works with any device, any time.
Build Beautiful Dashboards that Work.
Dashboards help us see the whole picture and make sense of it all. Ivanti Service Manager has a dashboard builder that is second to none, easy to use, and best of all takes very little effort to manage.
Cloud or Premise.
We love Ivanti Service Manager because it gives the best customers choice. Moving to the cloud? Be up and going in a matter of days. Need to stay on premise? Take advantage of the same web based technology found in the cloud. Are you a current cloud customer and need to move your system in house? No problem. We've got you covered.
- Cloud - It's what everyone is talking about these days. Just like everywhere else, Ivanti's cloud is hosted by AWS and guarantees a very satisfying up-time and level of service. No need to keep hardware and software running, just use what you already have... An internet connection. Why Cloud? Begin using Ivanti SM the minute your instance is ready, virtually no waiting.
- Premise - Not interested in cloud, but want the exact same product on your own servers? Ivanti SM premise is for you. You get the exact same product as you would in the cloud, but on your own terms. It's one big advantage we find that a cloud solution simply can't offer.
ITIL at It's Finest.
Service Management runs best when following the ITIL guidelines. Ivanti Service Manager was built from the ground up to follow these guidelines. Incident, Problem, Change, SLA, SLM and so on are at the core of every function in Ivanti Service Manager. And don't forget, Ivanti Service Manager is 100% customizable, which means you can add as many fields, forms, layouts, roles and on and on and on, without the fear of it breaking during future upgrades. So what are you waiting for?
Be a Service Management Hero. |
Ivanti Service Manager in Three Flavors. Pick One.
Purely web-based, redesigned from the ground-up in 2014, Ivanti Service Manager is offered in three different out of the box configurations.
- Help Desk - An economic solution if all you want to do is log tickets, have a good knowledge base, provide a self service portal, notify customers and run some great reports.
- Service Desk - Perfect for the company who wants what is in the Help Desk product but also wants to track internal changes and utilize an excellent configuration management database.
- Service Management - Our most popular. This is for the organization who knows they want to grow, leaving room for other departments to jump on board and use out of the box functions such as financial, release, service level, availability and project portfolio management.
Help Desk |
Service Desk |
Service Management |
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Incident Management |
Yes |
Yes |
Yes |
Problem Management |
Yes |
Yes |
Yes |
Knowledge Management |
Yes |
Yes |
Yes |
Self Service |
Yes |
Yes |
Yes |
Service Catalog |
Yes |
Yes |
Yes |
Mobile |
Yes |
Yes |
Yes |
Survey |
Yes |
Yes |
Yes |
Configuration Management (CMDB) |
Yes |
Yes |
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Change Management |
Yes |
Yes |
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Financial Management |
Yes |
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Event Management |
Yes |
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Availability Management |
Yes |
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Release Management |
Yes |
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Service Level Management |
Yes |
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Project Portfolio Management |
Yes |
Perfect for Any Organization, Even Healthcare.
Imagine having Ivanti Service Manager driving your IT and other departments within your hospital or medical organization. Our customers in healthcare love Ivanti Service Manager and continue to rave about it's ability to help provide solid support to it's staff. After all, your patients are what matter most.
See MDB Like You're Supposed To.
Ivanti Service Manager built CMDB into the foundation, allowing you to keep track of what's really important. Imagine a request to reboot a server is made. Before the request for a change can be approved by a panel of people, the downstream information about the server is available so you can see what services and ultimately who will be affected. These downstream users can be notified when the record is approved, automatically. Finally, with the discovery add-on's, your network can be scanned and the CI's (seen below) connect automatically.
Stay On Track.
With a simple but not simplistic interface, Ivanti Service Manager lets you stay focused on what really matters... Customers.
Infinite Possibilities.
Dataseti is ready to when you are. We're a full service shop looking to help you succeed, and that's our goal. Welcome!
