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HaloITSM isn’t just another ticketing system—it’s a full-featured, highly configurable IT service management platform built to make your team faster, smarter, and more effective. From day one, it feels intuitive, yet under the hood it’s packed with the automation, integration, and reporting power that enterprise teams demand. Whether you’re handling incidents, managing assets, orchestrating changes, or running a service catalog, Halo gives you complete visibility and control—without the complexity of outdated legacy systems.

​Say goodbye to clunky interfaces and siloed workflows. Halo centralizes your IT operations in one sleek platform that adapts to how your organization actually functions—not the other way around. With built-in best practices, flexible modules, and a fast deployment path, Halo helps IT teams evolve from firefighting mode to proactive service delivery.

Trusted globally by IT departments, MSPs, and internal service teams alike, HaloITSM is where clarity meets capability. If you’re ready to level up your service desk and deliver real value to the business, Halo is the platform that gets you there.

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HaloITSM

HaloPSA

HaloCRM

Powerful and Robust even for the most mature.

• Comprehensive ITSM Suite – Manage incidents, problems, changes, assets, requests, and more within one unified platform.​
• Highly Configurable – Customize workflows, fields, dashboards, SLAs, and automation without writing a single line of code.
  
• Fast, Modern Interface – Clean, intuitive design that improves productivity and reduces training time for both agents and end users.
  
• Built-In Best Practices – Start strong with ITIL-aligned templates and proven frameworks baked into the system.
  
• Rapid Implementation – Go live quickly with pre-built configurations, guided setup, and expert-led onboarding.
  
• Automation at Scale – Eliminate repetitive tasks with powerful automation tools that handle approvals, escalations, and notifications.
  
• Robust Reporting & Dashboards – Track KPIs and performance metrics with real-time analytics and custom visualizations.
  
• Seamless Integrations – Connect to Microsoft 365, Azure AD, Slack, Jira, and hundreds more via native integrations and open APIs.
  
• Multi-Department Ready – Extend beyond IT to HR, Facilities, Finance, and other business units with Enterprise Service Management (ESM).
  
• Secure & Scalable – Enterprise-grade security, role-based permissions, and multi-tenant architecture to support organizations of all sizes.

About Halo

• UK-Based with Global Reach – Headquartered in the United Kingdom, Halo serves customers in over 75 countries across industries and sectors.
  
• Decades of Experience – With over 25 years in the IT service management space, Halo has built a reputation for innovation, reliability, and exceptional customer service.
  
• Customer-Centric Approach – Halo’s development roadmap is shaped by real customer feedback, ensuring the platform evolves with user needs.
  
• Privately Owned and Independent – Unlike many competitors, Halo is free from investor pressure, allowing it to focus on long-term product quality and customer success.
  
• Trusted by Thousands – From startups to Fortune 500 companies and public sector organizations, Halo is the ITSM platform of choice for teams worldwide.
  
• Dedicated to Simplicity and Power – Halo combines deep functionality with user-friendly design, delivering enterprise capability without enterprise complexity.
  

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If you have questions, contact us today!  We'll listen and understand your needs, giving you answers to questions you ask, and keeping it simple with no pressure.

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